Forma — Support

Questions, billing, a bug, or a request about your data: write to support@forma.hair. A real person reads every message. We answer within two business days, usually faster.

Include the email on your Apple ID or Forma account, your iPhone model and iOS version, and a screenshot if something looks wrong. It saves a round trip.

Subscriptions and billing

Forma Pro is billed by Apple through the App Store, not by us. Apple holds your payment details; we never see them.

• Cancel: iPhone Settings → your name → Subscriptions → Forma → Cancel Subscription. You keep Pro until the end of the period you paid for.
• Refunds: Apple handles refunds for App Store purchases. Request one at reportaproblem.apple.com. We cannot issue refunds ourselves.
• Change plan: switch between monthly and yearly in the same Apple Subscriptions screen. The change applies at your next renewal.

Full terms are in the subscription terms.

Pro not showing after paying

Sometimes Apple confirms a purchase before our server hears about it. In the Forma app, open Settings → Membership → Restore Purchases. That re-checks your subscription with Apple and unlocks Pro on the spot. Still locked after a restore? Email us with your Apple receipt and we fix it by hand.

Pro follows your Forma sign-in. If you signed in with a different Apple or Google account on a new phone, sign in with the original one, then restore.

Your photos

Photos you scan are uploaded to a private bucket, read once by the analysis, and deleted. They are not used to train anything and are not shared. Saved results live on your phone. The Privacy Policy has the full detail, including the biometric consent you gave before your first scan.

Delete your account or data

Email support@forma.hair from the address on your account with the subject "Delete my account". We remove your account, profile and any server-side records within 30 days and confirm by email. Deleting the app alone clears the results stored on your phone but does not cancel an Apple subscription, so cancel that first.

Something looks wrong

• Scan fails or scores look off: use daylight or a bright room, face the camera straight on, hair fully visible, no hat. Front, both sides and back give the best read.
• Try-on will not render: try again on Wi-Fi. If it fails twice in a row, send us the time it happened and we check the logs.
• App crashes or freezes: update to the latest version in the App Store, restart the phone, then tell us what you tapped right before it happened.

Company

Forma is made by A.V. GARCIAN CAPITAL LLC, 7901 4th Street North, Ste 300, St. Petersburg, FL 33702, USA.